Privacy Policy

This Privacy Policy explains our collection, use, and disclosure of personal information.

This Privacy Policy applies to Golden Team Professional Cleaning Services LLC, (collectively, “Golden Team Pro”, “GTPCS”, “GTPRO”, “we”, “our”, “us”).

This Privacy Policy applies when you: access or use our websites or mobile applications that link to this Privacy Policy and/or contact or otherwise interact with us. This Privacy Policy does not apply to content or sites operated by other companies that are linked to or from goldenteampro.com or to any products, mobile applications, or services provided by third parties.

Personal Information We Collect.

The personal information we collect depends on how you interact with us, the Services you use, and the choices you make.

Information You Provide Directly.

We collect personal information you provide to us. For example:

Contact information. We collect name, username, email address, postal address, and phone number.
Feedback or response information. We collect your response information, including the content of your feedback, if you provide feedback through any of our our company email addresses. We may also collect information if you respond to a survey or other communication from GTPCS.
Content and files. We collect the information you provide when you respond to the “Tell Us About Your Home” and “Your Details” sections of the Request a Free Estimate / My Free Estimate and/or our booking calendar so that we may provide you with your proposal and/or schedule your cleaning service date(s).
Chat / Text Features. If / When / As available, if you use our virtual assistant, chat or text features, you provide consent for us to collect the content of your chat or text (that is, the words you type into the chat or text and the responses you receive).

Information We Collect Automatically.

When you access or use our Services, we collect some information automatically. For example:

Identifiers and device information. When you visit our internet-based Services or use our apps, our web servers automatically log your Internet Protocol (IP) address and information about your device, including unique device identifiers (such as MAC address); device type; and your device’s operating system and version, browser type and language, and other software including type, version, language, settings, and configuration, and mobile network information. As further described in the Cookies, Mobile IDs, and Similar Technologies section below.
Geolocation information. We may collect or infer information about your approximate or precise location when you access or use our Services.
Usage and session information. We may automatically log your activity on our websites, apps and other Services, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website.
Email / Chat / Text / transcripts. We may store email and/or chat / text transcripts for a period of time when you interact with us by email chat or text, or if you provide us feedback about our Services.

Information We Obtain From Other Sources.

We may collect information about you from other sources that we may combine or link with information we have about you. We may combine information that we have collected offline with information we collect online. These other sources include, for example:

Content you post online. Any information you post or disclose on message boards, chat, profile pages, blogs, and other services, including through social media outlets, may be collected, used, and disclosed by GTPCS as described in this Privacy Policy. Such information also is viewable by other users.

In some cases, California requires that we use different names to describe the categories of information that we collect. For more information about these categories, please refer to the “California Privacy Policy” section that follows.

Information Concerning Minors.

We do not direct our Services towards or knowingly collect personal information from individuals under the age of eighteen (18).

COOKIES, MOBILE IDs AND SIMILAR TECHNOLOGIES

GTPCS and our vendors, suppliers, and advertising providers use digital trackers. Digital trackers include cookies, pixels, and web beacons placed on our websites, advertising Identifiers accessed on your mobile device and collection of your IP addresses when you use our Services. We use these trackers to collect personal information about you and your online activities over time and across different websites or services.

Why We Use Digital Trackers.

Digital trackers have different functions, including:

Strictly Necessary trackers are needed for our websites or applications to function. They enable core functions like carrying out network transmissions and enabling you to log in to our systems. They also enable us to maintain your privacy choices by preventing advertising-related or other optional digital trackers from being placed on your browser or device. Strictly necessary cookies cannot be switched off through our Services.
Functional trackers allow us to provide personalization and convenience features, such as remembering your login information.
Performance trackers allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors move around the site.
Targeted advertising trackers may be set through our services by us or by third party service providers and advertisers. We use these trackers to collect information about how you use our website, as well as how you interact with advertisements and content on other websites. This information is used to provide you with advertisements tailored to your interests. If you do not allow these trackers on our Services, you may still receive advertisements, but you may receive less relevant advertising or content.

How to Manage Digital Trackers.
You can opt out of digital trackers placed by our Services for targeted advertising by checking “Do Not Sell or Share My Personal Information” and clicking the “Save My Preferences” button on our cookie pop-up banner. You can also visit our Do Not Sell My Personal Information webpage and complete/submit the Privacy Consent Customization Form.

Any opt-out choices you make will only apply to the specific email address that you provide when making the request, and to the browser that you are using when you submit an opt-out for digital trackers. You can reach us Mon – Fri, 9:00 am to 6:00 pm PST, at (888) 413-4877 if you have any additional questions that are not addressed in our website policies. Your choice to opt out of targeted advertising trackers is specific to the device, website, and browser you are using, and is deleted when you clear your browser’s cookies.

Because our Services rely on strictly necessary, functional, and performance trackers, you cannot opt-out of those trackers through our cookie pop-up banner, or Privacy Consent Customization Form or by contacting our Customer Service Department. In most cases, you can disable such trackers through your browser or device settings. If you choose to disable these trackers, it will affect how our Services function and may prevent you from using certain features.

OUR USE OF PERSONAL INFORMATION

We use the personal information we collect for purposes described in this Privacy Policy or otherwise disclosed to you. For example, we use personal information for the following purposes:

Service delivery. To provide our services, including: securing, troubleshooting, improving and personalizing services.
Business operations. To operate our business, such as: creating, maintaining, and renewing our customer base, billing, accounting, improving our internal operations, securing our networks and systems, detecting fraudulent, illegal, or unauthorized activity, and monitoring trends, usage and activities in connection with our Services.
Product improvement, development and research. To improve our services, develop new services and/or features, and conduct research.
Personalization. To understand you and your preferences, to enhance your experience and enjoyment using our services and personalize your online experience and any advertisements you see when you use the Services or other platforms.
Customer support. To send you information and notices regarding the services you’ve inquired about and/or selected.
Marketing and advertising. To communicate with you about Golden Team Professional Cleaning Services LLC and our services, offers, promotions, rewards, contests, upcoming events, and other information about our services and to display advertising to you.
Legal, security and safety reasons. For legal, security and safety reasons, such as to protect our rights and the rights of our customers and clients, protect the security of our systems and networks, enforce our policies, communicate service notices, or address legal and regulatory compliance obligations.
For any other purpose described to you at the time information is collected.

We combine information we collect from different sources to achieve these purposes and to give you a more seamless, consistent, and personalized experience.

OUR DISCLOSURE OF PERSONAL INFORMATION

If necessary, we disclose personal information we collect to complete your transactions and provide the Services or inquiries you have requested or authorized. We may also disclose personal information for additional purposes, such as:

Primary versus secondary customer or client contact. We may disclose service request information / service date information to different members of the same household in order to fulfill our cleaning service duties and expectations.
Marketing, advertising and analytics providers. We may disclose information with other companies that conduct marketing and advertising services to promote our services. This includes directing digital (online) targeted advertising and other marketing offers, promotions, rewards, contests, upcoming events, and notices to you.
Corporate transactions. We also may disclose personal information as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets.
Other uses and disclosures. We also will access, transfer, disclose, and preserve personal information when we believe that doing so is necessary to:
- Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
- Protect GTPCS, our customers, clients, employees or the public; for example, to prevent attempts to commit fraud, or to help prevent the loss of life or serious injury of anyone;
- Demonstrate our compliance with applicable laws and regulatory requirements:
- Operate and maintain the security of our locations and systems, including to prevent or stop an attack on our computer systems or networks; or
- Protect the rights or property of GTPCS or others, including detecting, investigating, and preventing illegal or unauthorized activities, reporting such activities to law enforcement, and enforcing our agreements, terms, and policies.

De-identified Information.

We may aggregate or de-identify information that is no longer personal information. Where we maintain de-identified information, we commit to maintaining and using such information in de-identified form, and will not attempt to re-identify such information except as necessary to evaluate the effectiveness of our de-identification policies and procedures.

YOUR PRIVACY CHOICES

We provide choices about the personal information we collect about you. The choices you make apply only to you and will not apply to household members associated with you.

You can opt out of marketing communications. You can opt out of receiving promotional materials from GTPCS by:

Opting-out of digital trackers placed by our Services for targeted advertising by checking “Do Not Sell or Share My Personal Information” and clicking the “Save My Preferences” button on our cookie pop-up banner; and
Visit our Do Not Sell My Personal Information webpage and complete/submit the Privacy Consent Customization Form.

Your choice to opt-out of targeted advertising trackers is specific to the device, website, and browser you are using, and is deleted when you clear your browser’s cookies.

Because our Services rely on strictly necessary, functional, and performance trackers, you cannot opt-out of those trackers through our cookie pop-up banner, Privacy Consent Customization Form or by contacting our Customer Service Department. In most cases, you can disable such trackers through your browser or device settings. If you choose to disable these trackers, it will affect how our Services function and may prevent you from using certain features.

Please note that although we will not “sell” your personal information after you opt-out from the sale of personal information, we will continue to disclose some personal information with our vendors and suppliers (acting as our service providers or processors) for our business purposes. Submitting a request to opt-out through the Privacy Consent Customization Form and/or opting out of digital trackers will not stop the use of previously disclosed personal information or stop all interest-based advertising.

You can opt out of disclosures of your personal information. You may direct GTPCS to stop disclosing personal information relating to you with third-parties for their marketing or other purposes by:

Opting-out of digital trackers placed by our Services for targeted advertising by checking “Do Not Sell or Share My Personal Information” and clicking the “Save My Preferences” button on our cookie pop-up banner; and
Visit our Do Not Sell My Personal Information webpage and complete/submit the Privacy Consent Customization Form.

Your choice to opt-out of targeted advertising trackers is specific to the device, website, and browser you are using, and is deleted when you clear your browser’s cookies.

Note that although we will not “sell” your personal information after you opt-out from the sale of personal information, we will continue to disclose some personal information with our vendors and suppliers (acting as our service providers or processors) for our business purposes. Submitting a request to opt-out through the Privacy Consent Customization Form and/or opting out of digital trackers will not stop the use of previously disclosed personal information or stop all interest-based advertising.

You can opt out of targeted advertising cookies and digital trackers by checking “Do Not Sell or Share My Personal Information” and clicking the “Save My Preferences” button on our cookie pop-up banner.

You can stop text messages (SMS) and mobile notifications. We may send you SMS (text) communications in reply to your service inquiries including, for example, additional Q&A, service date confirmation, arrival status, service completion status and other. You can reply “STOP” to any SMS (text) message to cancel. We also may send push notifications or alerts to your mobile device through our app. You can stop these notifications by changing the settings on your mobile device.

You can get information about your service request and the personal information we may have collected about you through any of the contact methods listed above. To the extent permitted by applicable law, we reserve the right to decline requests that are unreasonable or excessive, where providing the information would be prohibited by law or could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the information relates.

STATE-SPECIFIC PRIVACY POLICY

You may have additional Privacy under the law of the state in which you live. This section describes those rights for residents of Virginia and Nevada. If you are a resident of California, your privacy rights are described in the “California Privacy Policy” section below.

VIRGINIA

You have the right to access, delete, and correct certain personal information we collect about you. When you request access to personal information, you have the right to receive that information in a portable and readily usable format. You also have the right to restrict the use of that personal information for targeted advertising, restrict the sale of that personal information, and control our use of personal information considered sensitive. You also have a right not to receive discriminatory treatment for the exercise of our privacy policy.

You may submit a request to exercise your access, deletion, and correction rights by visiting our Do Not Sell My Personal Information webpage and complete/submit the Privacy Consent Customization Form.

If we deny your request, you have the right to appeal our decision. You can reach us Mon – Fri, 9:00 am to 6:00 pm PST, at (888) 413-4877.

To opt out of targeted advertising and the possible sale or sharing of personal information, you can opt-out of digital trackers placed by our Services for targeted advertising by checking “Do Not Sell or Share My Personal Information” and clicking the “Save My Preferences” button on our cookie pop-up banner. You can also visit our Do Not Sell My Personal Information webpage and complete/submit the Privacy Consent Customization Form.

Any opt out choices you make will only apply to the specific email address that you provide when making the request, and to the browser that you are using when you submit an opt-out for digital trackers. Your choice to opt-out of targeted advertising trackers is specific to the device, website, and browser you are using, and is deleted when you clear your browser’s cookies.

Where applicable, GTPCS will request your consent for processing sensitive personal information. You may revoke your consent at any time.

NEVADA

Residents of Nevada have the right to opt out of the sale of certain types of their information to other companies who will sell or license their information to others. If you are a Nevada resident and would like more information about our privacy practices, please reach out to us through our website Contact page.

CALIFORNIA PRIVACY POLICY

NOTICE AT COLLECTION FOR CALIFORNIA RESIDENTS

You have the right under the California Consumer Privacy Act (“CCPA”) to receive notice of the categories of personal information we collect, the purposes for which those categories of personal information will be used, and how we determine the length of time for which the personal information is maintained. You are also entitled to receive notice regarding your rights under the CCPA.

Collection, Use, and Retention of Personal Information
As a California resident, you have the right to receive notice of the categories of personal information we collect, the sources from which we receive personal information, and purposes for which we use personal information.

California law also requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information. We utilize the following criteria to determine the length of time for which we retain personal information:

The business purposes for which the information is used, and the length of time for which the information is required to achieve those purposes;
Whether we are required to retain the information, or the information is otherwise necessary, in order to: comply with legal obligations or contractual commitments: defend against potential legal claims: detect or prevent potential illegal activity or actions in violation of GTPCS policies and procedures; secure our systems and online environment; or protect health and safety;
The privacy impact on individuals of ongoing retention; and
The manner in which information is maintained and flows through our systems, and how best to manage the lifecycle of information in light of the volume and complexity of the systems in our infrastructure.

Individual pieces of personal information such as those listed above may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.

The following provides information about what we collect, how we use it, and additional retention considerations that arise when we apply these criteria to such information. California law requires us to provide this information using the categories enumerated in the law. Some elements of personal information may fall into multiple categories.

Identifiers

Examples of information collected: Contact information (name, phone number, address, email address); social media handles and account information; unique identifiers (such as those assigned in cookies).
Source(s) of information: Directly from you; automatically when you interact with us.
Purpose(s) of collection and use: All purposes listed in “Our Use of Personal Information” above.
Retention Considerations: Identifiers that are associated with a customer/client will be retained for the length of time for which you are a customer/client of GTPCS, plus a reasonable period thereafter, as determined by the criteria listed above.

Additional categories of information listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Examples of information collected: Name, address, telephone number, email address, physical characteristics of residence.
Source(s) of information: Directly from you; automatically when you interact with us.
Purpose(s) of collection and use: All purposes listed in “Our Use of Personal Information” above.
Retention Considerations: Information that is associated with a customer/client will be retained for the length of time for which you are a customer/client of GTPCS, plus a reasonable period thereafter, as determined by the criteria listed above. If you make your service payment with a “paper check”, your check will be crosscut shredded within 30-days after it has posted to our banking service provider.

Protected Classifications under CA or Federal Law

GTPCS does not request information relating to Protected Classifications under CA or Federal Law within the parameters of providing residential cleaning services.
Source(s) of information: N/A
Purpose(s) of collection and use: N/A
Retention Considerations: N/A

Commercial Information

Examples of information collected: Service history; feedback information (feedback you provide through social media posts, our website, responses to surveys, emails to our customer service, info, service feedback and other departments.
Source(s) of information: Directly from you; automatically when you schedule a cleaning service via our website, social media or by text / chat or telephone.
Purpose(s) of collection and use: All purposes listed in “Our Use of Personal Information” above.
Retention Considerations: Commercial Information that is associated with your service residence will be retained for the length of time for which you are a customer/client, plus a reasonable period thereafter, as determined by the criteria listed above.

Sensitive Personal Information

Examples of information collected: Name, phone number, address, email address, physical characteristics of residence.
Source(s) of information: Directly from you; automatically when you interact with us or use our Services.
Purpose(s) of collection and use: All purposes listed in “Our Use of Personal Information” above.
Retention Considerations Information that is associated with your service residence will be retained for the length of time for which you are a customer/client, plus a reasonable period thereafter, as determined by the criteria listed above.

Internet or Electronic Network Activity Information

Examples of information collected: Device identifiers (MAC address); device type and operating system; mobile network information; cookie or tracking pixel information; usage information (information about services or pages you browse and other interactions with our websites, apps, and advertisements); online session monitoring; if applicable chat transcripts.
Source(s) of information: Automatically when you interact with us online.
Purpose(s) of collection and use: All purposes listed in “Our Use of Personal Information” above.
Retention Considerations: We dispose of this information on a regular basis, when no longer reasonably necessary for a business purpose.

Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information

Examples of information collected: Call recordings (such as customer service calls); photographs; video.
Source(s) of information: Directly from you; automatically when you interact with us.
Purpose(s) of collection and use: All purposes listed in “Our Use of Personal Information” above.
Retention Considerations: We dispose of this information on a regular basis when no longer reasonably necessary for a business purpose.

Professional or Employment-Related Information

Examples of information collected: For the purpose of providing our customers/clients with residential cleaning services we do not need or collect this information.
Source(s) of information: N/A
Purpose(s) of collection and use: N/A
Retention Considerations: N/A

Inferences Drawn About You

Examples of information collected: Interests; preferences.
Source(s) of information: Directly from you; automatically when you interact with us.
Purpose(s) of collection and use: All purposes listed in “Our Use of Personal Information” above.
Retention Considerations: Information that is associated with your service residence will be retained for the length of time for which you are a customer/client, plus a reasonable period thereafter, as determined by the criteria listed above.

Disclosure of Personal Information

California law also requires us to provide you with information regarding the parties to whom we “sell” or “share” your information, and the parties to whom we disclose your information for a business purpose. Under the CCPA, a business “sells” personal information when it discloses personal information to a company for monetary or other benefit. A company may be considered a third party either because the purpose for its sharing of personal information is not for an enumerated business purpose under California law, or because its contract does not restrict it from using personal information for other purposes.

We may share or sell your information as follows:

Identifiers: to advertising, marketing, and analytics providers; and to suppliers for marketing purposes.
Commercial Information: to advertising, marketing, and analytics providers: and to suppliers for marketing purposes.
Sensitive Personal Information: to advertising, marketing, and analytics providers.
Internet or Electronic Network Activity Information: to advertising, marketing, and analytics providers.

Any category of personal information listed above may be disclosed for a business purpose to service providers and contractors, which are companies or individuals that we engage to conduct activities on our behalf. Service providers and contractors are restricted from using personal information for any purpose not related to our engagement.

We also may disclose personal information to the companies that provide products and services to our customers/clients in order to provide you with products or services you request. We may also disclose your personal information in additional, more limited circumstances, as described in the “Our Disclosure of Personal Information” section above.

Right to Know, Correct, and Request Deletion

As a California resident, you have the right to request that we disclose what personal information we collect, use, and sell, as well as the right to request that we delete certain personal information that we have collected from you. If we hold personal information that is not accurate, you have the right to request that we correct this information. You may submit a request to exercise your rights by visiting our Do Not Sell My Personal Information webpage and complete/submit the Privacy Consent Customization Form. As a follow-up, you may also reach us Mon – Fri, 9:00 am to 6:00 pm PST, at (888) 413-4877.

If you are a current GTPCS customer/client, for your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. If you are not a current GTPCS customer/client, you will be required to provide an email address and mobile phone number to start the verification process. For requests to correct inaccurate information, we may ask you to provide documentation that demonstrates why or how the existing information is inaccurate.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information that relates to you. We will only use personal information provided in connection with the verification process to verify your identity.

Right to Opt-Out of “Sale” of Personal Information

You have a right to opt-out from future “sales” of personal information. You can exercise this right by opting-out of digital trackers placed by our Services for targeted advertising by checking “Do Not Sell or Share My Personal Information” and clicking the “Save My Preferences” button on our cookie pop-up banner. You can also visit our Do Not Sell My Personal Information webpage and complete/submit the Privacy Consent Customization Form.

Any opt out choices you make will only apply to the specific email address that you provide when making the request, and to the browser that you are using when you submit an opt-out for digital trackers. You can reach us Mon – Fri, 9:00 am to 6:00 pm PST, at (888) 413-4877 if you have any additional questions that are not addressed in our website policies.

Your choice to opt-out of targeted advertising trackers is specific to the device, website, and browser you are using, and is deleted when you clear your browser’s cookies.

Note that although we will not “sell” your personal information after you opt out from the sale of personal information, we will continue to disclose some personal information with our vendors and suppliers (acting as our service providers or processors) for our business purposes. Submitting a request to opt out through the Privacy Consent Customization Form and/or opting out of digital trackers will not stop the use of previously disclosed personal information or stop all interest-based advertising.

Right to Restrict Use / Processing of Sensitive Personal Information

California residents have the right to request that a business limit its processing of sensitive personal information under certain circumstances. GTPCS processes sensitive personal information as permitted by law to:

Provide services requested by you or as reasonably expected;
To prevent, detect, and investigate security incidents or otherwise protect our business or systems from fraud or other illegal activities; and to pursue legal action against parties involved in such activities;
For short-term, transient use to personalize your experience with our Services;
To ensure physical safety of our customers, clients, employees, and vendor personnel;
Help you navigate efficiently while helping us better understand, how people use our website so we may provide a more personalized web experience.

Right to Non-Discrimination

You have a right not to receive discriminatory treatment for the exercise of our “Privacy Policy”.

Additional California Privacy Policy

California residents who have provided personal information to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Customers/Clients”) may request information about whether GTPCS has disclosed personal information to any third parties for the third parties’ direct marketing purposes.

We comply with this law by offering California Customers/Clients a choice about the disclosure of personal information to third parties for their direct marketing purposes, and you can make or change your choice by submitting a request to exercise your rights by visiting our Do Not Sell My Personal Information webpage and complete/submit the Privacy Consent Customization Form. As a follow-up, you may also reach us Mon – Fri, 9:00 am to 6:00 pm PST, at (888) 413-4877.

Additional Information for California Employees and Job Applicants

If you are a California resident and are a current or former GTPCS employee, or have applied for a job with GTPCS, you can find out about the personal information we collect about you, and your rights under California law by writing us at: Golden Team Professional Cleaning Services LLC – 3337 West Florida Ave #136, Hemet, CA 92545.

SECURITY OF PERSONAL INFORMATION

We take what we believe to be reasonable and appropriate steps to help protect personal information from unauthorized access, use, disclosure, alteration, and destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure, and therefore we are unable to guarantee the security of your personal information.

CHANGES TO THIS PRIVACY POLICY

GTPCS reserves the right to update this Privacy Policy, and only we have the right to do so, in our sole discretion at any time, to reflect changes in our Services, how we use personal information, or the applicable law. We may do so without notice to you by posting such changes to our website. Any changes or modification will be effective upon posting of our Privacy Policy as revised, and your use of the website following the posting will constitute your acceptance of our updated Privacy Policy. As may be required by law, if we make material changes to the Privacy Policy we will obtain consent regarding such changes.

HOW TO CONTACT US

If you have a privacy concern, complaint, or a question please reach out to us through our website Contact page. You may also call us at (888) 413-4877 or you can write us at:

ATTN: Customer Service

Golden Team Professional Cleaning Services LLC
3337 W Florida Ave, #136
Hemet, CA 92545